Instead of the original money-back guarantee, the program now offers a “3-day worry-free exchange,” meaning participating dealers will swap out a vehicle, not refund the purchase.
In a Q&A with WardsAuto, Bill Wittenmyer of ELEAD1ONE discusses how far he thinks online car buying will go; talks about the irony of customers supposedly disdaining price negotiating; and polishes his crystal ball for a few predictions on car...