ruggles's picture

ruggles

My Comments

App Aims to Make Fair Used-Car Leasing Commented on: 4 days ago (November 13, 2017)

Again, we have guys who never worked retail structuring a business around consumer surveys. Had they had actual retail experience they would understand that car buyers behave differently than...

Automotive Author Tackles Topics Some Dealers Don’t Want to Talk About Commented on: 2 weeks ago (November 3, 2017)

True market transparency is when both buyer and seller have the same information AND equal ability to interpret that information. Consumers to day have vastly more information, but KNOW less than...

Success Depends on Both Brand and Product, Says Genesis Chief Commented on: 7 weeks ago (September 29, 2017)

They'll be a great used car!

Digital Customers Want Full Monty of Functionality Commented on: 7 weeks ago (September 29, 2017)

A few comments:

RE: "“The option is we don’t evolve into what the customer wants, and then Amazon comes in."
Well, that IS the scare tactic. Who says the OEMs would give Amazon a...

Money Isn’t Everything at Car Dealerships Commented on: 32 weeks ago (April 3, 2017)

RE: "Yes, car shoppers want a “fair” price, she says. “But it’s not just the price point. It’s also about the customer experience.” Dealers who deliver the goods there stand out, according to a...