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My Comments

Car Dealership Vehicle Sales Down, Now What? Commented on: 23 weeks ago (September 11, 2017)

This isn't a new problem, and most likely can't be solved simply by introducing high-tech ways of communicating with customers.

The problem, from this consumer's perspective, is that...

Google Capable Not Only of Search, But Search and Destroy Commented on: 27 weeks ago (August 16, 2017)

Here's how to get good reviews: Give good customer service!

Why User Experience Is Key to Everything Commented on: 38 weeks ago (May 31, 2017)

Interesting article. Except I think we still design products. And I think we've always designed user experiences.

Successful products offer either something we've never had before, or a...