In a Wards Q&A, Jim Roche talks about his new business initiative, plus rising warranty claims and how they affect dealers, automakers and car owners differently.

This virtual service advisor is the WebMD of car maintenance, repair.

A lack of estimate and approval coordination originating in the recon department is a recipe for inefficiency. A busy recon shop and time-stretched used-car manager both benefit when more comprehensive and all-in estimates are presented together.

With growing labor shortages and increased demand for vehicle repairs, shops need to consider increasing their use of technology systems to keep up with repair cycles.

While the outlook for parts and service is positive, Roger Penske, chair and CEO of Penske Automotive Group, says parts shortages and a lack of loaner cars are a couple of potential negatives.

More driving means customers wear out their cars faster and have more collisions, and therefore need more body work. Many customers also are coming in for service work they postponed earlier in the pandemic, Lithia Motors executive Chris Holzshu...

Major League Baseball’s Opening Day is March 31, and a competitive auto-retail market may arrive sooner than you think. It’s time to break out the uniforms, dust off the cleats and immerse yourself in spring training, so your dealership is ready...

Online reviews are “the biggest influencers” of where customers shop, says Digital Air Strike CEO Alexi Venneri.

Use of the automated vehicle-inspection systems are expected to improve customer satisfaction and business efficiencies.

Despite large gains in parts and service revenue, the recovery from the lows experienced in 2020 because of pandemic shutdowns continued to be slow for warranty work and for collision repair.