Dependable data, visibility and transparency fuel used car acquisitions, reconditioning and sales.

Acceptance of service lane recommendations increase when customers obtain the financing, Sunbit reports.

EV infrastructure has become part of dealership facility standards set by OEMs, Charge Enterprises’ Mark LaNeve says.

The secret is to develop a used-vehicle reconditioning infrastructure that’s fluid enough to shift as inventory needs change.

“We believe this will power shops around the world,” Kim Conti says of Ortho, a new voice-assistant device for auto technicians.

Most EV owners will turn to dealerships – not independent shops or national car repair chains – to repair and maintain their vehicles, says Capital Automotive Finance’s Daniel Garces.

Dealerships will need to offer entirely new services unique to EVs, such as emergency roadside charging, home-charging packages sold through the F&I department or insurance quotes specifically for EVs, fixed-operations experts say.

Service menus, multi-point inspections and tracking technician productivity can increase sales and customer satisfaction.

Automotive veterans offer tips on hiring and retaining good employees.

Understanding the physical issues and following the protocols associated with electric vehicles will help dealerships maintain employee safety as EV service demands increase.