New artificial intelligence technology answers calls, schedules appointments, freeing dealership staff. 

Dealers must offer first-rate service to restore customers’ trust, reports Cox Automotive.

Training and customer bases give dealers the edge in EV repair and maintenance.

CDK study explores how EVs will boost service work.

"It will deliver a first-class experience by offering a complete vehicle scan for 100% of our owners,” says David Tait of Mercedes-Benz Manhattan.

Straightforward career paths, merit-based incentives are keys to keeping top talent.

By providing insurers with instantaneous access to diagnostic information, repair shops can quickly and precisely identify the extent of damage and the required repairs.

Dealers who want to overcome the tech shortage should partner with high schools, technical colleges, says Fixed Ops director.

If they have a vehicle in their inventory, dealers need to know immediately if it has an open recall. If they don’t, it’s possible they could sell a vehicle with an open recall without even knowing it.

An end to the UAW strike may ensure Fixed Ops continue to run smoothly.