The Kia brand scores well on customer satisfaction and dependability but last in satisfaction with their dealership experience. Steve Center, chief operating officer of Kia America, says that must change.
Leasing has declined in general in 2022, but EV leases seem to have taken a bigger hit than those of traditional powertrain vehicles. Experian says the EV leasing rate in the third quarter was 9.88%, compared with 18%...
Advanced technology is a given in a car that will set a buyer back more than $300,000. Celestiq’s success also will require both a big investment in customer experience by Cadillac dealers, and an evolution of...
The FTC on Nov. 15 extends the deadline to comply with its Safeguards Rule. Here’s expert advice on what dealers need to do to begin compliance and avoid stiff monetary penalties.
Traditional automakers are launching electric vehicles in segments Tesla isn’t targeting and throwing marketing dollars into BEV launches, aiming to convince consumers a BEV fits their lifestyle.
As dealerships reopen, dealers naturally are trying to sound optimistic, but China’s auto market faces a tough time for the remainder of 2020, say analysts.
California was first to issue statewide shelter-in-place protocols. Sales at its more than 1,400 dealerships took a hit earlier than those in states which delayed or have not issued such orders.